FAQs

1. What is TARVI.IN?

TARVI.IN is an online store offering a curated selection of high-quality apparel and fashion items. We focus on providing unique designs and premium fabrics to meet the diverse fashion needs of our customers.

2. How do I place an order?

Placing an order on TARVI.IN is easy:

  • Browse through our products and select the items you wish to purchase.
  • Choose your preferred size, color, or other options (if applicable) and click "Add to Cart."
  • Once you’ve added all desired items to your cart, proceed to checkout.
  • Enter your shipping and payment information, then confirm your order.

3. What payment methods do you accept?

We accept various payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • UPI
  • Net Banking
  • Wallets
  • Razorpay (for both domestic and international payments)

4. How much does shipping cost?

Shipping costs are calculated at the checkout page based on your location and the shipping method selected. The final shipping charge will be determined by our Shipping Aggregator and will be displayed before you complete your purchase.

5. How long will it take to receive my order?

  • Standard delivery within India typically takes 5-7 business days.
  • Express delivery is available and usually takes 2-3 business days (additional charges apply).
  • You will receive a tracking number once your order has been shipped.

6. Do you ship internationally?

Currently, we only ship within India. We are working on expanding our services to include international shipping in the near future.

7. Can I return or exchange an item?

No, we do not accept returns or exchanges. All sales are final. Please refer to our No Return & No Refund Policy for more details.

8. What if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us within 48 hours of delivery at orders@tarvi.in with your order number and photos of the defect. We will assess the issue and may offer a replacement or store credit at our discretion.

9. How can I track my order?

You will receive a shipment confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your delivery.

10. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

11. How can I contact customer support? You can reach our customer support team via email at orders@tarvi.in. We aim to respond to all inquiries within 24-48 hours.

12. Is my personal information secure? Yes, we take your privacy and security seriously. We use SSL certificates and other security measures to protect your personal information. For more details, please review our Privacy Policy.

13. Can I change or cancel my order after placing it?

Once an order is placed, it cannot be changed or cancelled. Please make sure to review your order carefully before confirming your purchase.

14. Do you offer any warranties on your products?

We do not offer warranties on our products. However, if you encounter any issues with your order, please contact us, and we will do our best to assist you.

15. How can I stay updated with TARVI.IN?

You can stay updated by subscribing to our newsletter or following us on social media platforms such as Instagram, Facebook, and Twitter.